Terms and Conditions
How to Reserve
When you make your reservation it is necessary to pay a deposit (30% of the total stay) by credit card or through wire transfer. The concierge will provide an online form to send credit card details online (only Visa or Mastercard accepted) or organize a call to be taken over the phone. The balance of the total stay must be paid upon arrival to the apartment. If you experience any delays during your travel time, please let our concierge know to welcome you.
Rates
Rates, in euros, are per night for the entire apartment. Weekly rates refer to at least 7 consecutive nights. Minimum-night stay is 3 nights (6 nights for Christmas, New Year and Easter).
Rates include:
Dedicated assistance 24/7 from our concierge
Smart tablet with 4G internet
Sheets and towels (sheets are changed every 3 days, or daily on request, and towels are changed daily)
Cooking and dining wares with exclusive access to the kitchen
All utilities (electricity, gas, water, air conditioning)
Daily housekeeping services
IVA (taxes)
Tourist Tax
The Tourist Tax is paid to the City of Rome, and the rate of €3,50 is per person per night (for guests over 10 years old and a maximum of 10 nights). Please note: the Tourist Tax must be paid in cash during check-in. Unfortunately we cannot accept payment for the Tourist Tax by credit card.
Calculate Tourist Tax = €3,50 x Number of guests (over 10 years) x number of nights
Payment and Cancellation Policy
To confirm a reservation with The Margana Experience it is necessary to pay a 30% deposit by (1) credit card (Amex, Visa, Mastercard accepted) or (2) through wire transfer. The deposit is no-refundable. Once the deposit is taken (or a copy of the wire transfer receipt) we will send a reservation confirmation. The balance must be paid 14 days before your arrival.
Due to the COVID-19 situation, we strongly encourage our guests to purchase a travel insurance.
Arrivals & Departures
Check-in at the time of arrival generally takes place after 4pm. If necessary, we can arrange an earlier check-in or at least allow access to your apartment to drop off your luggage depending on availability. We kindly ask you to let us know your estimated arrival time a few days before. Check-out must take place before 11am on your day of departure.
Cleaning Service
Daily cleaning service will take place at a time agreed upon before or during the guest check-in.
Client Responsibility
If a guest, or third-parties invited by our guests, cause damage to the apartment or any of its contents, the guest will be held responsible for any incurred costs for repair or replacement. The expense will be charged to the guest at departure.
Margana Experience Responsibility
Our company accepts no liability for any changes made to the apartment without updating information on the website. Additionally Margana Experience assumes no responsibility for any damage to the guest by events related to the use of the apartment, including physical, material, and losses caused by fire, theft, or any other kind of criminal activity.
Privacy
The information you provide will be treated in compliance with the obligations for confidentiality set by the regulations of Legislative Decree 30/06/2003 n. 196 and will be processed through suitable tools to guarantee security of the data. For more information read our Privacy Policy.
Security Deposit
A refundable security deposit of €1.000 is required at check-in, either by a credit card authorization or in cash, which will be returned at check-out, less the cost of any damage to the apartment or disturbances caused. A list of goods and values/damages will be provided in the apartment and referenced in the necessary circumstances.
Office Hours
Our dedicated concierge can be reached 24/7 either via email (concierge@marganaexperience.com) or by phone +39 339 802 9960
Our office is open Monday-Friday, 9.00-13.00 and 15.00-18.00 h. The office is closed Saturdays and Sundays, and the following holidays:
January 1 (New Year’s Day)
January 6 (the Epiphany)
Easter Monday (March/April)
April 25 (Liberation Day)
May 1 (Italian Labor Day)
June 2 (Festival of the Republic)
June 29 (Day honoring Saints Peter and Paul)
August 15 (Ferragosto)
November 1 (All Saints Day)
December 8 (Feast of the Immaculate Conception)
December 25 (Christmas)
December 26 (Day honoring Saint Stephen)